Signature Heating, Cooling, & Plumbing

Service Reliability: A recurring theme throughout the reviews is the unreliability of Signature's service, with numerous customers reporting missed appointments and lack of follow-up communication. Many expressed frustration over scheduling failures and their wasted time as a result. Terms like "no call, no show" and "we have nothing scheduled" were frequently mentioned, highlighting a significant... Read more

Service Reliability: A recurring theme throughout the reviews is the unreliability of Signature's service, with numerous customers reporting missed appointments and lack of follow-up communication. Many expressed frustration over scheduling failures and their wasted time as a result. Terms like "no call, no show" and "we have nothing scheduled" were frequently mentioned, highlighting a significant gap in service reliability.Quality of Customer Service: The quality of customer service appears inconsistent, with several reviewers describing experiences of condescension and dismissiveness from staff. Several customers reported feeling bullied or gaslighted, particularly in situations where issues arose. Positive comments about individual technicians correlate with instances where they provide courteous and professional service, implying that customer satisfaction can be highly dependent on the specific employee interacting with the customer.Perceived Dishonesty and Price Inflation: A significant number of reviews accused the company of being misleading or dishonest regarding service pricing and expectations. Customers felt that quotes were inflated compared to other contractors, and several mentioned being pressured into decisions through fear tactics or misleading claims about necessary services.Service Quality Issues: Specific accounts indicated poor quality in service execution, such as improper installations leading to further problems, lack of communication about service needs, and inadequate explanations about repairs. Customers expressed dissatisfaction with the products sold, feeling they were overpriced for what was provided.Some Positive Experiences: Despite the overwhelming negativity, there were reviews praising the professionalism of certain individuals and the positive aspects of installation jobs when done correctly. Some customers noted an excellent installation experience and responsiveness to issues once a relationship was established, showing that there are redeeming qualities in the service provided.Frustration with Follow-Up Services: Reviewers often complained that after an initial positive experience, follow-up service requests led to poorer interactions and unresolved issues. There were mentions of having to deal with the aftermath of service complaints without adequate resolutions, which left customers disappointed. In conclusion, Signature Heating, Cooling, & Plumbing exhibits a stark contrast in customer sentiment, swinging between satisfaction with specific technician interactions and overwhelming dissatisfaction with service reliability and company integrity. This signals a need for the company to assess their procedural consistency, improve customer communication, and adhere to ethical practices to restore trust and reliability. Read less