Petroglyph Plumbing & Heating

The reviews highlight two opposing experiences with Petroglyph Plumbing & Heating. On one hand, there are positive sentiments regarding the company's staff, emphasizing their knowledge and professionalism. Customers have noted the quick response times, which indicates a level of commitment to customer service. However, this favorable impression is severely tarnished by alarming reports of billing ... Read more

The reviews highlight two opposing experiences with Petroglyph Plumbing & Heating. On one hand, there are positive sentiments regarding the company's staff, emphasizing their knowledge and professionalism. Customers have noted the quick response times, which indicates a level of commitment to customer service. However, this favorable impression is severely tarnished by alarming reports of billing discrepancies. A customer expressed frustration over being charged substantially more than initially quoted, raising red flags about the company's transparency and pricing practices. Furthermore, the review mentions a lack of response from the owner regarding these concerns, suggesting that customer service might falter when issues arise post-service. The main common finding across the reviews is the juxtaposition of competent service delivery against questionable business practices, particularly regarding billing. Customers seem conflicted; they appreciate the technical skills of the team but are hesitant to recommend the company due to significant doubts about the integrity of its pricing strategies. This highlights a critical area for Petroglyph Plumbing & Heating to address if they wish to improve their reputation and customer loyalty. Read less