McCutcheon Enterprise

The reviews indicate a significant level of dissatisfaction among customers of McCutcheon Enterprise, with several common themes emerging. Many reviewers cite a pattern of deceptive pricing practices, noting that quotes are not honored and final charges are excessively higher than initial estimates. This lack of transparency in billing has led to frustration, particularly when customers find thems... Read more

The reviews indicate a significant level of dissatisfaction among customers of McCutcheon Enterprise, with several common themes emerging. Many reviewers cite a pattern of deceptive pricing practices, noting that quotes are not honored and final charges are excessively higher than initial estimates. This lack of transparency in billing has led to frustration, particularly when customers find themselves substantially overcharged compared to alternative quotes they received. Quality of workmanship is another major concern across multiple reviews. Customers describe serious issues with plumbing installations, including improper installation of bathroom fixtures and leaking systems. Some mentioned having to spend considerably more to rectify these mistakes, highlighting a pattern of shoddy work that not only fails to meet standards but also worsens pre-existing issues. Unprofessional behavior from company representatives, particularly the owner, Ruben, is noted as a significant concern. Reviewers describe him as difficult to deal with, dismissive, and lacking in basic customer service skills. His refusal to communicate effectively, follow through on assurances, or address client complaints further exacerbates the frustration customers experience. Additionally, the overall reliability of the service is questioned, with many customers reporting missed appointments, cancellations without notice, and incomplete projects. Instances of property damage, such as ruined carpets and broken fixtures, only compound the dissatisfaction expressed by clients. In summary, the feedback indicates a consensus that McCutcheon Enterprise, also operating as Rooter Plus, is untrustworthy, unprofessional, and known for delivering subpar services. Prospective customers are strongly warned to consider alternatives to avoid significant hassle and financial loss. Read less