D & J Pipe Specialist

From the reviews, it is evident that D & J Pipe Specialist has both supporters and detractors. Positive reviews frequently mention helpful office staff, specifically highlighting individuals like Rachel and Christine for their professional phone interactions and prompt response times, as well as specific technicians like Alanson and John for their competent installation work. In these positive exp... Read more

From the reviews, it is evident that D & J Pipe Specialist has both supporters and detractors. Positive reviews frequently mention helpful office staff, specifically highlighting individuals like Rachel and Christine for their professional phone interactions and prompt response times, as well as specific technicians like Alanson and John for their competent installation work. In these positive experiences, customers felt valued and appreciated the local, small business aspect, feeling comfortable recommending D & J to others. However, a strong undercurrent of dissatisfaction permeates many reviews. Customers faced significant communication issues, including missed appointments, long waits, and no notifications about delays. The frustration stemmed from experiences where customers had to chase the company for updates or clarifications regarding their scheduled work. Several reviewers described situations where they scheduled appointments only to have them canceled or delayed, causing further inconvenience and distrust. Moreover, complaints regarding the quality of work emerged prominently. Instances were recounted regarding improper installations leading to leaks or malfunctioning appliances, raising concerns about the professionalism and skills of some technicians. One review even indicated potential safety hazards, suggesting that the work performed was not up to standard and required urgent rectification, raising doubts about the company's licensing and reliability. The disparity in experiences suggests a need for the company to improve consistency in service delivery. While some workers are competent and deliver satisfactory service, others appear to lack the skills or professionalism, leading to an inconsistent customer experience. Improved communication practices, timely updates, and enhanced quality control measures might be necessary to rebuild trust and enhance overall customer satisfaction for D & J Pipe Specialist. Read less