C&L Total Service

The first review presents a strongly positive sentiment, praising the efficiency and customer-oriented attitude of both Chad and Lorraine. The reviewer appreciates the quick replacement of water heaters and the fair pricing, indicating satisfaction with the overall service experience. The emphasis on "honest" service and a focus on "100% customer satisfaction" underlines a commitment to quality an... Read more

The first review presents a strongly positive sentiment, praising the efficiency and customer-oriented attitude of both Chad and Lorraine. The reviewer appreciates the quick replacement of water heaters and the fair pricing, indicating satisfaction with the overall service experience. The emphasis on "honest" service and a focus on "100% customer satisfaction" underlines a commitment to quality and client relations, recommending the service highly. In contrast, the second review conveys a more neutral to slightly negative sentiment. While recognizing adequate service and good communication, the reviewer expresses disappointment regarding the cost versus the time taken for the job. This review raises concerns about the company's pricing strategy, suggesting that potential clients might benefit from seeking multiple quotes before making a decision. Common findings from both reviews point toward a competent and customer-friendly service. However, the discrepancy in perceptions of value reflects a potential area for improvement for C&L Total Service in managing client expectations around pricing. The positive experiences shared suggest strong customer service at both service execution and communication levels. Still, there is a need to ensure that pricing aligns better with perceived value to avoid discouraging future customers. Read less