Big Bear Mechanical

Big Bear Mechanical has garnered a variety of sentiments from its recent customers reflecting both commendations and concerns. On one hand, numerous reviews emphasize the company's quick response times, readiness to help during emergencies, and the friendly demeanor of their technicians. Many users are particularly appreciative of the effectiveness with which their air conditioning systems are rep... Read more

Big Bear Mechanical has garnered a variety of sentiments from its recent customers reflecting both commendations and concerns. On one hand, numerous reviews emphasize the company's quick response times, readiness to help during emergencies, and the friendly demeanor of their technicians. Many users are particularly appreciative of the effectiveness with which their air conditioning systems are repaired, often under pressure during peak summer heat. This responsiveness is a recurring theme, as multiple customers note that Big Bear Mechanical was available when other local companies were not, earning them a loyal customer base. However, there are stark contrasts in experiences related to project management and communication. Several customers reported significant delays in service or follow-through regarding estimates for plumbing jobs or HVAC installations. Instances were noted where customers felt they were left waiting for responses to their inquiries, and in some cases, estimates were promised but never delivered, creating a sense of unprofessionalism and unreliability. In summary, while many appreciate the hands-on, customer-oriented approach of Big Bear Mechanical, consistent issues with communication and the management of larger projects raise doubts about their reliability. Consequently, while they retain a strong local following for urgent repairs, enhancements in project management and customer communication practices could improve overall satisfaction. Read less