Albuquerque Repair Service

The reviews reveal a dichotomy in customer experience with Albuquerque Repair Service. On one hand, there are glowing endorsements for John, the owner, who is praised for his punctuality, courtesy, and effective service. Customers felt relieved and grateful after having long-standing issues resolved efficiently and affordably. Specific details about the thoroughness of service reinforce this posit... Read more

The reviews reveal a dichotomy in customer experience with Albuquerque Repair Service. On one hand, there are glowing endorsements for John, the owner, who is praised for his punctuality, courtesy, and effective service. Customers felt relieved and grateful after having long-standing issues resolved efficiently and affordably. Specific details about the thoroughness of service reinforce this positive sentiment, especially in contrast to the frustrations faced with previous companies. Conversely, the reviews also point to negative customer service experiences, particularly with communication issues involving Francine. One reviewer expressed frustration over a missed call and perceived insensitivity, indicating a significant gap in customer support that overshadowed their emergency service needs. This situation was compounded by complaints about perceived rudeness and a lack of empathy from personnel, which negatively impacted their overall impression of the company. Moreover, the reviews touch on operational conduct, such as concerns regarding vehicle behavior within residential areas, which reflects poorly on the company Read less