Academy

Quality of Service: The reviews indicate a polarization in the service quality provided by Academy. While some customers recounted positive experiences with knowledgeable technicians who offered sound advice without pushing for sales, others reported unsatisfactory service characterized by inadequate repairs and poor follow-up.Communication Issues: A significant number of clients voiced their frus... Read more

Quality of Service: The reviews indicate a polarization in the service quality provided by Academy. While some customers recounted positive experiences with knowledgeable technicians who offered sound advice without pushing for sales, others reported unsatisfactory service characterized by inadequate repairs and poor follow-up.Communication Issues: A significant number of clients voiced their frustration regarding communication lapses, especially in emergency situations. One reviewer noted that despite leaving multiple messages, the company failed to respond in a timely manner, suggesting a lack of effective communication protocols.Billing Discrepancies: The reviews revealed a common theme of dissatisfaction with billing practices. Several customers reported unexpected charges after assurances of no additional fees, leading to anger and disappointment. A specific instance highlighted an unpleasant interaction where a customer felt belittled regarding their concerns about costs.Professionalism: On the positive side, some reviews mentioned staff professionalism, particularly during the initial assessments where staff took the time to explain processes and recommendations clearly. This professionalism was appreciated and contributed positively to the customers Read less