Woodruff Energy

The reviews indicate a strong negative sentiment towards Woodruff Energy, predominantly revolving around poor service execution and customer support. Customers are frustrated by the lack of timely communication, particularly when they feel vulnerable due to reduced heating fuel during frigid temperatures. The testimonials revolve around two main issues:Delayed Service and Communication: Multiple c... Read more

The reviews indicate a strong negative sentiment towards Woodruff Energy, predominantly revolving around poor service execution and customer support. Customers are frustrated by the lack of timely communication, particularly when they feel vulnerable due to reduced heating fuel during frigid temperatures. The testimonials revolve around two main issues:Delayed Service and Communication: Multiple customers express disappointment over delayed responses and unfulfilled orders for heating oil. One review specifically mentions an order placed three days prior with no follow-up or delivery, despite the urgency of the need. The reliance on an answering service lacking knowledge about customer needs further exacerbates the frustration.Pricing Transparency and Trust Issues: Another key complaint pertains to pricing. Customers feel misled when they were charged more per gallon than initially quoted. This practice has led to a perception that Woodruff Energy cannot be trusted, adversely affecting customer loyalty. Overall, the reviews suggest that Woodruff Energy needs to improve its customer service responsiveness and ensure transparent communication regarding pricing and service availability to restore customer trust and satisfaction. Read less