Tern

The reviews highlight a clear divide in customer experiences with Tern's water testing service. On one hand, users have expressed satisfaction with the convenience and speed of receiving the test kit and results. Phrases such as "easy to use," "quick," and "peace of mind" illustrate a generally favorable view towards the process of obtaining the water quality information. Moreover, the recommendat... Read more

The reviews highlight a clear divide in customer experiences with Tern's water testing service. On one hand, users have expressed satisfaction with the convenience and speed of receiving the test kit and results. Phrases such as "easy to use," "quick," and "peace of mind" illustrate a generally favorable view towards the process of obtaining the water quality information. Moreover, the recommendations from satisfied customers bolster the perception of Tern as a viable option for concerned consumers. However, the positive experiences are contrasted sharply by significant criticisms regarding the accuracy of the test results. A customer noted discrepancies between Tern's findings and those from other companies, leading to a loss of trust in Tern's services. This concern about reliability and execution suggests that while the company has a promising service concept, it is hindered by shortcomings in delivering accurate results consistently. In summary, while Tern has built a user-friendly platform that resonates well with customers seeking to understand their water quality, the discrepancies in test results must be addressed to improve overall customer satisfaction and confidence in the brand. Read less