Father & Son

The recent reviews for Father & Son's Plumbing and HVAC LLC present a mixed sentiment. While several customers praised the company's responsiveness and professionalism in urgent situations, specifically regarding plumbing emergencies and HVAC repairs, a significant portion of the feedback highlighted serious concerns regarding reliability and customer service. Negative experiences included missed ... Read more

The recent reviews for Father & Son's Plumbing and HVAC LLC present a mixed sentiment. While several customers praised the company's responsiveness and professionalism in urgent situations, specifically regarding plumbing emergencies and HVAC repairs, a significant portion of the feedback highlighted serious concerns regarding reliability and customer service. Negative experiences included missed appointments, lack of communication, and dissatisfaction with business practices. Overall, while there are commendable instances of quality service, the lasting impression for many customers reflects a disheartening inconsistency in reliability and customer commitment. Detailed Sentiment Analysis The reviews for Father & Son's Plumbing and HVAC LLC indicate a polarized customer experience. On one side, there are clear positive experiences from clients who have benefited from the company's quick response times and quality work. For instance, customers noted exceptional service during urgent plumbing issues, praising the timeliness and affordability of the repairs. One review mentioned a significant project rescue, where the company took over a complex sewer system installation turned sour by another contractor, managing to resolve long-standing issues promptly and effectively. These positive encounters were often attributed to specific employees, particularly James, whose commitment and meticulous work drew appreciation. Conversely, a substantial number of reviews pointed towards severe dissatisfaction with the company's reliability. Many customers reported instances of missed appointments, failure to follow up, and inadequate communication. Some reviews shared frustrations about never receiving callbacks or scheduled appointments being ignored, which led to lost time and work opportunities for several clients. A review highlighted an unsettling encounter involving a driver associated with the company, raising concerns about professionalism outside of plumbing services. Common findings among the reviews include:Responsiveness in Emergencies: Positive feedback occurs where quick assistance is required.Professionalism and Quality Work: When the company delivers on its promises, it does so effectively and commendably.Communication Problems: Numerous reports indicate a systemic issue with communication, responsiveness, and business reliability, making it difficult for customers to engage with the service.Inconsistent Experiences: While some clients are satisfied and express willingness to use the service again, many others report frustration leading to a reluctance to recommend the company. Overall, while there are strong advocates for the workmanship of Father & Son's Plumbing and HVAC LLC, the recurring issues around reliability and customer service significantly tarnish their overall reputation. Read less