Overview of Company Customer Sentiment Analysis in May
Conn Mechanical receives genuinely mixed feedback across all dimensions. Positive reviews highlight professionalism, responsiveness, and technical competence — particularly for geothermal and HVAC installations — but two detailed negative reviews raise serious concerns. One reviewer describes being charged $850 for a service a competitor performed for $300, directly alleging price gouging unde... Read more
Conn Mechanical receives genuinely mixed feedback across all dimensions. Positive reviews highlight professionalism, responsiveness, and technical competence — particularly for geothermal and HVAC installations — but two detailed negative reviews raise serious concerns. One reviewer describes being charged $850 for a service a competitor performed for $300, directly alleging price gouging under a flat-rate system. A second reviewer details a deeply troubling experience where a technician failed to diagnose a gas leak twice, left equipment disassembled on the floor, and pushed an unnecessary $10,000 unit replacement when a $2,000 repair sufficed. These negative reviews are specific, credible, and heavily penalize the pricing, project completion, and experience dimensions. The positive reviews, while enthusiastic, are older (2016–2021) and the most recent usable data is from 2021, limiting confidence in current performance. Read less