Conn Mechanical Systems Services

A thorough examination of the reviews reveals both strengths and weaknesses associated with Conn Mechanical Systems Services. The positive comments primarily emphasize professionalism, promptness, and a comprehensive service offering. Many reviewers appreciate the knowledge of the staff, particularly Ed Conn, who is described as competent and trustworthy. Reviews often note timely responses for em... Read more

A thorough examination of the reviews reveals both strengths and weaknesses associated with Conn Mechanical Systems Services. The positive comments primarily emphasize professionalism, promptness, and a comprehensive service offering. Many reviewers appreciate the knowledge of the staff, particularly Ed Conn, who is described as competent and trustworthy. Reviews often note timely responses for emergency calls, which enhances customer loyalty and satisfaction. Conversely, negative sentiments are predominantly rooted in experiences involving pricing and trust. One reviewer explicitly mentioned feeling misled during a service call regarding an HVAC unit, which was initially deemed irreparable yet later fixed by a different contractor at a lower cost. This situation fosters distrust and a feeling of being upsold, contributing to a potential reputational risk for the company. A second reviewer raised concerns about the significant difference in service pricing compared to previous providers, suggesting a lack of transparency in Conn Read less