J&M Plumbing & Drain Cleaning

The reviews for J&M Plumbing & Drain Cleaning present a highly polarized sentiment. On one hand, there are severe criticisms regarding inaccuracies in their sewer inspection reports, perceived overpricing, and damages caused during service. Customers voiced their frustrations about the inflated repair estimates and the company's denial of responsibility for property damage. On the other hand, ther... Read more

The reviews for J&M Plumbing & Drain Cleaning present a highly polarized sentiment. On one hand, there are severe criticisms regarding inaccuracies in their sewer inspection reports, perceived overpricing, and damages caused during service. Customers voiced their frustrations about the inflated repair estimates and the company's denial of responsibility for property damage. On the other hand, there is a contrasting experience from a customer who praised their prompt and reliable service in addressing a plumbing issue. This divide indicates that while some customers have had positive interactions, significant concerns about honesty and service quality are prevalent. In-depth analysis shows clear common threads among the negative reviews, focusing on alleged dishonesty in reporting and pricing. A recurring complaint involves inaccurate assessments of plumbing issues, leading to exorbitant repair quotes that competitors have undercut. Additionally, one reviewer cited property damage and the subsequent denial of responsibility, marking a trend toward dissatisfaction with customer service and accountability. Despite this negativity, one review highlights a positive emergency response experience, suggesting that customer experience may vary drastically based on the service rendered and specific circumstances encountered. Overall, the company needs to address the significant discrepancies in quality and reliability to improve its overall reputation. Read less