Jeffrey Burke Plumbing, Heating & Cooling

The reviews present a complex image of Jeffrey Burke Plumbing, Heating & Cooling, showcasing both commendable attributes and considerable faults. Positive Feedback: - Several customers praised the responsiveness and expertise of the technicians, particularly noting timely arrival and thorough resolutions to plumbing and HVAC issues. For example, instances of technicians coming quickly to resolve... Read more

The reviews present a complex image of Jeffrey Burke Plumbing, Heating & Cooling, showcasing both commendable attributes and considerable faults. Positive Feedback: - Several customers praised the responsiveness and expertise of the technicians, particularly noting timely arrival and thorough resolutions to plumbing and HVAC issues. For example, instances of technicians coming quickly to resolve emergencies, particularly flood-related issues, were highlighted positively. - Many reviews appreciated the professionalism and cleanliness of the service provided, with customers mentioning the care taken to protect their homes during repairs. - Recommendations for the company are noted, particularly from satisfied customers who had ongoing relationships with the service, indicating a level of trust and loyalty developed over time. Negative Feedback: - A recurrent complaint centered around high pricing. Numerous reviewers expressed feeling overcharged for services, with feelings of being scammed due to the lack of itemized receipts and unexpected fees, such as emergency visit charges without prior notification. - A notable, more severe issue involved negative personal interactions, particularly concerning unacceptable and discriminatory remarks made by a technician. This experience led one customer to warn others against using the service, particularly regarding workers' attitudes and beliefs. - Several customers expressed dissatisfaction regarding follow-up service and communication, particularly in cases where unresolved problems prompted additional visits. Common themes across the reviews indicate that while some may find value in the company's work due to the skill of individual technicians, the high cost and some troubling behaviors exhibited by staff have generated significant concern among other customers. The split in sentiment suggests a need for the company to evaluate its pricing strategy and employee training to avoid alienating potential clients. Read less