NJR Home Services

Positive Experiences with Technicians: Several reviews highlight the professionalism and skill of the technicians who conducted repairs or installations. Customers praised their knowledge and ability to handle specific issues efficiently, which contributed positively to their overall impression. This suggests that while the company may have well-trained technicians, the challenges lie more within ... Read more

Positive Experiences with Technicians: Several reviews highlight the professionalism and skill of the technicians who conducted repairs or installations. Customers praised their knowledge and ability to handle specific issues efficiently, which contributed positively to their overall impression. This suggests that while the company may have well-trained technicians, the challenges lie more within the operational aspect of the business.Severe Concerns about Customer Service: A significant number of reviews expressed frustration with customer service. Customers reported long wait times on the phone, lack of follow-up, and unclear communication regarding the status of service requests. Many indicated they were left without essential services (like heat or hot water) for extended periods, even when claiming they had an emergency situation.Issues with Scheduling and Timeliness: Multiple reviewers mentioned difficulties in getting timely service, especially during peak seasons or emergencies. Customers reported being placed on waiting lists for days or being rescheduled without notice, leading to considerable dissatisfaction, especially for those with urgent needs.Contractual Frustrations: A recurrent theme was the dissatisfaction regarding service contracts. Some customers felt trapped by automatically renewing contracts they had not explicitly agreed to or understood fully. Complaints about being charged for services not rendered were common, leading to accusations of misleading practices.High Pricing Perception: Many reviews noted that they found NJR to be overpriced compared to competitors. Customers particularly highlighted cases where the costs of repairs seemed unjustifiable, especially after receiving conflicting opinions from other service providers.Communication Breakdown: There's a recurring mention of problems with communication Read less