Louis L. Buttermark & Sons

Buttermark Plumbing shows severe and consistent deficiencies across all dimensions. Professionalism is critically undermined by multiple reports of rude, combative, and abusive phone staff, with several customers describing verbal abuse and disrespect. Project completion is compromised by incomplete diagnostics, unresolved problems requiring multiple callbacks, and at least one instance of no-show... Read more

Buttermark Plumbing shows severe and consistent deficiencies across all dimensions. Professionalism is critically undermined by multiple reports of rude, combative, and abusive phone staff, with several customers describing verbal abuse and disrespect. Project completion is compromised by incomplete diagnostics, unresolved problems requiring multiple callbacks, and at least one instance of no-show service. Pricing concerns are substantial, with customers reporting excessive charges for minimal work, lack of transparency, and bills significantly higher than competitors. While some technical competence is evident in successful installations and emergency response, poor diagnostic work and failure to resolve underlying issues limit experience scores. The company demonstrates a pattern of declining service quality over time, with long-standing customers reporting deterioration. Read less