Apollo Sewer & Plumbing

The reviews reveal a complicated picture of customer satisfaction with Apollo Sewer & Plumbing, showcasing themes of responsiveness, professionalism, pricing, and customer service that significantly influenced their experiences.Responsiveness: Several customers noted the quick response times when plumbing emergencies arose. Reviews highlight that technicians arrived promptly, often within an hour,... Read more

The reviews reveal a complicated picture of customer satisfaction with Apollo Sewer & Plumbing, showcasing themes of responsiveness, professionalism, pricing, and customer service that significantly influenced their experiences.Responsiveness: Several customers noted the quick response times when plumbing emergencies arose. Reviews highlight that technicians arrived promptly, often within an hour, and were effective in resolving issues. However, a number of customers criticized the company for poor communication and failure to follow through with scheduled appointments, which left them feeling frustrated and neglected when they needed assistance most.Professionalism and Expertise: Many of the reviews contain commendations for individual technicians, especially highlighting their expertise and helpfulness. Some reviewers recounted positive interactions with technicians who provided thorough explanations and even went the extra mile to resolve additional issues without extra charge. Yet, contrasting experiences were also shared where technicians failed to finish jobs, left work incomplete, or did not have the necessary skills for certain repairs.Pricing: Pricing feedback varied significantly among customers. Some reviewers described fees as fair and competitive, appreciating transparency in estimates. Conversely, others labeled the pricing as excessively high, particularly when it came to simple jobs that were perceived to be priced well above the market average. This disparity indicates that pricing practices may need review to align more closely with customer expectations and competitor standards.Customer Service: Reviews highlight strong divisions regarding customer service experiences. While some customers expressed gratitude, praising the company for courteous and responsive service, others reported rudeness and lack of follow-up, leading to a sense of unreliability. Instances of being ignored after voicing concerns or having calls go unanswered significantly detracted from the overall customer experience for many reviewers.Inconsistencies: One prominent finding is the inconsistency across experiences, which is often a significant concern for service businesses. Some customers found joy in establishing a long-term relationship with the company based on previous positive experiences, while others were left disillusioned after single, negative interactions. In summary, Apollo Sewer & Plumbing exhibits potential with many satisfied customers praising their responsiveness and quality of work. However, recurring issues around missed appointments, communication breakdowns, and customer service adversely affect their overall reputation. Addressing these issues may greatly enhance customer satisfaction and retention. Read less