Cranford Plumbing Heating & Cooling LLC

Cranford Plumbing's WW Score is severely dragged down by overwhelming and consistent complaints about pricing across nearly every review — customers repeatedly cite charges they describe as outrageous, with parts marked up dramatically above retail and labor rates described as approaching $400–$425 per hour. Professionalism is mixed: responsiveness and same-day service are frequently praised, ... Read more

Cranford Plumbing's WW Score is severely dragged down by overwhelming and consistent complaints about pricing across nearly every review — customers repeatedly cite charges they describe as outrageous, with parts marked up dramatically above retail and labor rates described as approaching $400–$425 per hour. Professionalism is mixed: responsiveness and same-day service are frequently praised, but several reviews describe deceptive or dismissive behavior from technicians and office staff, pulling the score to a middling range. Project completion scores moderately, as jobs generally appear to get done, but at least one review describes a technician recommending unnecessary work and then abandoning the customer without a timely resolution. Experience is similarly mixed, with some reviews praising clean, competent work and others implying technicians diagnosed problems incorrectly or pushed unnecessary replacements. The pricing dimension alone, with 9 out of 10 reviews mentioning it negatively, is the dominant signal in this dataset. Read less