Cranford Plumbing Heating & Cooling LLC

The reviews indicate a stark contrast in customer experiences with Cranford Plumbing Heating & Cooling LLC. A core sentiment emerging from the feedback is a strong criticism regarding pricing structures and the perceived lack of transparency in billing. Many customers reported feeling taken advantage of, particularly in emergency situations where they felt they had little choice but to pay high fe... Read more

The reviews indicate a stark contrast in customer experiences with Cranford Plumbing Heating & Cooling LLC. A core sentiment emerging from the feedback is a strong criticism regarding pricing structures and the perceived lack of transparency in billing. Many customers reported feeling taken advantage of, particularly in emergency situations where they felt they had little choice but to pay high fees for repairs or installations.Overcharging Allegations: Multiple reviewers explicitly mentioned exorbitant charges for relatively simple tasks, with specific comparisons made to materials available at local retailers like Home Depot. Customers were frequently shocked upon receiving their bills, citing prices that were disproportionately high compared to average market rates.Service Quality Variance: The service received from technicians was mixed. While some customers praised individual workers for professionalism and quick resolutions (for example, Chuck, one of the plumbers, received positive feedback), others cited inefficiencies, such as apprentices not contributing to work efforts, casting doubt on the labor value charged.Customer Loyalty Impacted: Long-standing customers expressed significant disappointment, indicating that their trust had been eroded due to rising prices and questionable billing practices. Many stated their intention to switch to other local competitors, highlighting a troubling trend for customer retention.Response Times and Customer Support: On the positive side, several reviews noted commendable response times, with customers appreciating swift service after initial calls. Some reviewers had positive interactions with office staff and owners, emphasizing personal customer service in contrast to the negative experiences shared.Confusion Regarding Charges: Reviewers frequently mentioned a lack of clarity before service visits, with many claiming they were not adequately informed about potential costs before work began. This lack of transparency seems to exacerbate dissatisfaction, especially for those on fixed incomes.Emergency Charges: Harsh criticism was directed at the company's overtime rates and their approach to billing for after-hours work, where charges seemed disproportionate compared to other local businesses. This aspect further fueled negative sentiments, particularly among customers who felt misled. In summary, while there are pockets of positive feedback regarding service and technician professionalism, the overwhelming sentiment points to dissatisfaction primarily centered around pricing and billing practices, ultimately leading to the loss of customer loyalty and trust in the company. Read less