Bruce Trano and Sons Plumbing and Heating

Bruce Trano Plumbing & Heating presents a deeply mixed picture across all four dimensions. Professionalism is the most contested area: while several reviewers praise responsiveness, friendliness, and follow-through (notably Stephanie's emergency handling), four separate reviews describe repeated no-shows, ignored calls, and being deliberately avoided via caller ID — a serious pattern that signif... Read more

Bruce Trano Plumbing & Heating presents a deeply mixed picture across all four dimensions. Professionalism is the most contested area: while several reviewers praise responsiveness, friendliness, and follow-through (notably Stephanie's emergency handling), four separate reviews describe repeated no-shows, ignored calls, and being deliberately avoided via caller ID — a serious pattern that significantly drags the score. Pricing is similarly split, with some reviewers calling it reasonable and fair while one reviewer explicitly called them 'overpriced crooks' and cited a $265 charge for unnecessary work. Project completion suffers from multiple credible accounts of cancelled appointments, abandoned estimates, and at least one instance of incorrect diagnostic work, though positive reviews do describe jobs completed efficiently and thoroughly. Experience scores moderately — when the right technician shows up, workmanship is described as solid and knowledgeable, but the 1-star reviewer with decades of context warns of a decline in quality since the original owner's era, and one review describes a technician who misdiagnosed a boiler issue entirely. Read less