Overview of Company Customer Sentiment Analysis in May
Arrow Sewer and Plumbing has a mixed but generally positive track record across these four reviews. Three of the four reviews reflect strong professionalism, reasonable pricing, and solid workmanship — including notable praise for honesty when the company credited a customer for their own prior faulty work. However, one review raises a serious concern about pricing under current management, citi... Read more
Arrow Sewer and Plumbing has a mixed but generally positive track record across these four reviews. Three of the four reviews reflect strong professionalism, reasonable pricing, and solid workmanship — including notable praise for honesty when the company credited a customer for their own prior faulty work. However, one review raises a serious concern about pricing under current management, citing a $750 charge for under an hour of labor on a ~$100 part, which significantly drags down the pricing dimension. The project completion scores are bolstered by a successful sewer line replacement with no issues a year later and a complete indoor sewer line replacement that resolved a persistent odor problem. Overall, the score reflects genuine quality signals tempered by a credible and specific complaint about overcharging. Read less