Vigilante Plumbing

Pricing Complaints: A recurring theme throughout the reviews is the high cost of services provided by Vigilante Plumbing. Multiple customers described their experiences with quotes that were substantially higher than those from other companies for similar work. Instances of being quoted prices four to five times higher than market rates were common, leading many to feel taken advantage of. For exa... Read more

Pricing Complaints: A recurring theme throughout the reviews is the high cost of services provided by Vigilante Plumbing. Multiple customers described their experiences with quotes that were substantially higher than those from other companies for similar work. Instances of being quoted prices four to five times higher than market rates were common, leading many to feel taken advantage of. For example, quotes for simple jobs like snaking a drain were reported to be exorbitantly priced at around $500 or more, compared to $160 by other plumbers.Customer Service Issues: Reviewers frequently pointed out problems with customer service, describing interactions as unsatisfactory. Complaints about delays, missed appointments, and a lack of communication were prevalent. Customers expressed frustration when technicians failed to arrive during scheduled windows or did not inform them of delays. This theme contributed significantly to the overall negative perception of the company's reliability.Mixed Technician Experiences: There were mixed feelings regarding the actual service technicians. While some customers praised their professionalism and expertise, others noted that the quality of work varied significantly. Several reviews indicated that technicians left jobs incomplete or required multiple visits to resolve the same issue, further aggravating customer dissatisfaction.Upselling Tactics: Many reviews mentioned aggressive upselling practices where customers were pressured to opt for more expensive repairs or replacements that they did not feel were necessary. The perception that technicians were more focused on sales rather than resolving issues efficiently contributed to the feeling of distrust among customers.Apology and Responsiveness: A few positive reviews mentioned the responsiveness of the staff in emergency situations, effectively managing urgent repairs, and showing appreciation for customer feedback. However, these instances appeared to be overshadowed by the greater number of negative experiences reported.Loyalty and Deteriorating Standards: Long-term customers expressed disappointment at the perceived decline in service quality over the years. Despite previous positive interactions, many felt that Vigilante Plumbing's service did not meet the expectations they had developed from past experiences, leading to frustration and a determination to seek alternative providers. In summary, while Vigilante Plumbing has a segment of loyal customers who appreciate the quality and responsiveness in emergency situations, the overwhelming sentiment from recent reviews indicates deep dissatisfaction related to pricing, customer service, and the overall value provided, signaling a need for the company to address these critical areas to improve customer trust and satisfaction. Read less