Overview of Company Customer Sentiment Analysis in January
Master Tech displays a mixed sentiment in reviews collected over the last month. While some customers praise their prompt and effective plumbing services, highlighting affordability and excellent communication with staff, others express significant frustration, particularly regarding issues with the HVAC services and problematic customer service experiences. Complaints include perceived dishonesty... Read more
Master Tech displays a mixed sentiment in reviews collected over the last month. While some customers praise their prompt and effective plumbing services, highlighting affordability and excellent communication with staff, others express significant frustration, particularly regarding issues with the HVAC services and problematic customer service experiences. Complaints include perceived dishonesty in pricing practices, delays in paperwork processing for rebates, and concerns regarding the quality of work performed. The disconnect between customer expectations and service delivery has led to a divided perception of the company. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews for Master Tech illustrate a dichotomy of experiences among customers, reflecting a polarized sentiment. On the positive side, several reviewers commend Master Tech for their plumbing services, with mentions of prompt attendance, quality of work, and fair pricing. Testimonials indicate satisfaction particularly with the responsiveness and quality of service from employees like Bryan ... Read more
The reviews for Master Tech illustrate a dichotomy of experiences among customers, reflecting a polarized sentiment. On the positive side, several reviewers commend Master Tech for their plumbing services, with mentions of prompt attendance, quality of work, and fair pricing. Testimonials indicate satisfaction particularly with the responsiveness and quality of service from employees like Bryan Carisone and Tom. A few customers expressed appreciation for the quick resolution of plumbing issues, leading to the intention of recommending the service to others. Conversely, a significant portion of the reviews paint a different picture, highlighting dissatisfaction, particularly regarding HVAC services. Key complaints center around issues like the lack of timely communication and follow-through on rebates and permits, with one reviewer expressing their intent to seek services from a competitor due to poor experiences with Master Tech Read less