EMS Electrical Mechanical and Plumbing

The reviews for EMS Electrical Mechanical and Plumbing depict a divided customer experience. On one hand, there is a commendable account of plumbing work, with customers expressing satisfaction and recommending the service for similar tasks. However, this positive experience is severely overshadowed by multiple negative reviews centered around electrical contracting services. Common themes in the... Read more

The reviews for EMS Electrical Mechanical and Plumbing depict a divided customer experience. On one hand, there is a commendable account of plumbing work, with customers expressing satisfaction and recommending the service for similar tasks. However, this positive experience is severely overshadowed by multiple negative reviews centered around electrical contracting services. Common themes in the negative feedback include:Promises Unfulfilled: A significant concern among reviewers is the failure of the company to deliver on promises concerning timelines and warranties. In one case, a generator installation that should have taken 2 weeks extended to nearly 2 years without resolution, eliciting strong frustration.Poor Communication: Many reviewers reported receiving no responses or follow-up from the company after initial assurances. The disappearance of communication after the transaction was completed, particularly from the owner, has left customers feeling neglected and deceived.Quality of Service: The quality of work, especially related to electrical services, is questioned. Customers mention their experiences as akin to deceit, with work being incomplete or issues unresolved, leading to a lack of trust and confidence in the brand.Customer Service Failures: A recurring sentiment is the perception of the company's lack of customer care, reflected in customers feeling taken advantage of after making payments. The grievances concerning unresponsive customer service indicate a broader issue of accountability and follow-up. In summary, while EMS Electrical Mechanical and Plumbing may deliver satisfactory plumbing services, the serious issues surrounding their electrical services, particularly concerning client satisfaction and trust, reveal a pressing need for improvement. Read less