Delco Air

The reviews reflect a range of experiences with Delco Air, yielding a complex sentiment landscape.Positive Service Experience: Several customers praised the punctuality and professionalism of technicians like Mat, Ryan, John, and Mark. They reported that the technicians were not only skilled at diagnosing issues but also took the time to explain the problems clearly and answer questions. This leve... Read more

The reviews reflect a range of experiences with Delco Air, yielding a complex sentiment landscape.Positive Service Experience: Several customers praised the punctuality and professionalism of technicians like Mat, Ryan, John, and Mark. They reported that the technicians were not only skilled at diagnosing issues but also took the time to explain the problems clearly and answer questions. This level of service encouraged positive sentiments, leading to high recommendations from these customers.Concerns with Pricing and Transparency: A recurring theme in the reviews was the dissatisfaction with the pricing structure and the feeling of being upsold on unnecessary repairs. One customer specifically criticized being charged for a capacitor they believed was still functional, noting the significant markup on parts and overall service costs. This creates a sentiment of mistrust, where customers felt pressured into paying for additional services or parts that may not have been necessary.Mixed Outcomes in Repairs: While many customers reported successful repairs and restored functionality of their HVAC systems, there were notable instances where customers experienced repeated issues shortly after service, leading to frustration and claims against the reliability of the company's repairs. One customer expressed dissatisfaction after investing a substantial amount in repairs only for similar problems to arise soon thereafter.Customer Support and Follow-Up: The variability in customer service extended to aspects of follow-up and resolution of complaints. While some customers received prompt scheduling and respectful service, others felt ignored or dismissed in their requests for contract refunds and clarifications about service agreements, contributing to a negative sentiment regarding customer support. In summary, Delco Air demonstrates strengths in technician performance and prompt service, yet struggles with consistent pricing transparency and follow-up, which could jeopardize future customer loyalty and trust. Repair quality and the handling of customer complaints remain critical areas for improvement. Read less