Burlew Mechanical, LLC

This single review paints a deeply negative picture across all four dimensions. The reviewer explicitly describes substandard workmanship on all three jobs — a roof boot not properly sealed, a toilet reset that caused ceiling damage due to missing caulk, and an incomplete trap replacement that continued leaking — directly impacting both Experience and Project Completion scores. Pricing was fla... Read more

This single review paints a deeply negative picture across all four dimensions. The reviewer explicitly describes substandard workmanship on all three jobs — a roof boot not properly sealed, a toilet reset that caused ceiling damage due to missing caulk, and an incomplete trap replacement that continued leaking — directly impacting both Experience and Project Completion scores. Pricing was flagged as high with no bundling discount offered, and the technician's effective hourly rate was noted as excessive for the quality delivered. Professionalism suffered further when the company refused to accommodate a Saturday callback appointment to remedy their own errors, leaving the customer to hire someone else to fix the damage caused. It is worth noting the reviewer had a positive prior experience with the same company, suggesting a possible inconsistency in service quality rather than a uniformly poor contractor. Read less