Burlew Mechanical, LLC

The analysis of the reviews for Burlew Mechanical, LLC indicates several key areas of concern among customers. Initially, past experiences with the company were generally positive, highlighting an expectation of professionalism and quality. However, recent feedback shows a sharp contrast, with multiple customers expressing dissatisfaction regarding the execution of repairs.Quality of Work: The pri... Read more

The analysis of the reviews for Burlew Mechanical, LLC indicates several key areas of concern among customers. Initially, past experiences with the company were generally positive, highlighting an expectation of professionalism and quality. However, recent feedback shows a sharp contrast, with multiple customers expressing dissatisfaction regarding the execution of repairs.Quality of Work: The primary complaint is related to the quality of the repairs done. Customers have indicated that jobs, including fixing a roof leak, resetting a toilet, and replacing a trap, were completed inadequately. Reports of ongoing leaks and secondary damage to the property (like ceiling damage due to leaks) suggest that the workmanship did not meet acceptable standards.Pricing Concerns: Customers expressed that the pricing felt disproportionately high compared to the service received. The initial expectation of bundling jobs for a lower overall cost did not materialize, leading to feelings of being overcharged for insufficient work.Customer Service and Responsiveness: There are major concerns regarding the company's responsiveness when issues arise after service completion. One reviewer noted that attempts to schedule follow-up repairs were met with scheduling conflicts and a lack of flexibility from the company. This has led to frustration as customers now feel compelled to hire alternative contractors to rectify issues caused by the original service provider.Overall Reliability: The overarching sentiment is one of disappointment in reliability. Customers feel that the company has not upheld its responsibility to correct mistakes, resulting in a significant loss of trust. As a result, many expressed that they would not recommend Burlew Mechanical, LLC, highlighting a potential decline in future business if these issues are not addressed. In conclusion, Burlew Mechanical, LLC currently faces challenges in maintaining customer satisfaction due to perceived declines in service quality, transparency in pricing, and efficient customer support post-service. If the company is to improve its reputation, it will need to take proactive steps to address these concerns comprehensively. Read less