Alison Plumbing & Heating

This contractor has a deeply mixed and concerning review profile across only 4 reviews. Professionalism is significantly damaged by a detailed account of the owner (Vinny) talking over a customer, bullying her, and hanging up on her — a serious red flag that drags the professionalism score down substantially, partially offset by one positive mention of responsiveness and one glowing endorsement.... Read more

This contractor has a deeply mixed and concerning review profile across only 4 reviews. Professionalism is significantly damaged by a detailed account of the owner (Vinny) talking over a customer, bullying her, and hanging up on her — a serious red flag that drags the professionalism score down substantially, partially offset by one positive mention of responsiveness and one glowing endorsement. Project completion is similarly mixed: one reviewer praised same-day emergency service, but another describes a warranty dispute where work was done but the customer was wrongly charged and had to involve an attorney to recover funds, and a third reviewer describes being denied a warranty service appointment entirely. Pricing receives a very low score due to the explicit account of a $480 charge for work that was confirmed to be under a 5-year manufacturer warranty. Experience scores modestly positive based on two reviews praising Vinny's research and product knowledge, but this is based on limited data and cannot offset the serious service and conduct issues documented elsewhere. Read less