Affordable Elegance Contracting

Positive Experiences: Several customers praised the company for the high quality of work on simpler tasks, such as fence repair, appreciating the thoroughness and care that went into those projects. This suggests that Affordable Elegance Contracting has a solid reputation for smaller jobs that do not involve extensive remodeling.Communication Issues: A recurring theme in the reviews was the lack o... Read more

Positive Experiences: Several customers praised the company for the high quality of work on simpler tasks, such as fence repair, appreciating the thoroughness and care that went into those projects. This suggests that Affordable Elegance Contracting has a solid reputation for smaller jobs that do not involve extensive remodeling.Communication Issues: A recurring theme in the reviews was the lack of timely communication from Sonnie. Clients reported difficulties in reaching him, which caused frustration, particularly when urgent issues arose after projects were launched. This highlights a critical area for improvement in customer service and follow-up.Delays and Project Management: There were several complaints regarding extended timelines for larger projects, with one job lasting over a month despite an initial promise of one to two weeks. Such delays not only affect customer satisfaction but also create additional stress for clients who require timely project completions.Complications from Work Done: Several negative reviews focused on issues stemming from the work performed, including plumbing failures that led to flooding. Such complications diminished trust in the quality of the work and caused financial strain due to the need for hiring other contractors to rectify problems caused by Affordable Elegance Contracting.Pricing and Estimates: Clients noted discrepancies in pricing, with initial quotes changing significantly throughout the project. This lack of transparency in pricing created confusion and dissatisfaction among customers, who were left feeling uncertain about the final costs and value for their money.Overall Customer Service: While many clients appreciated the friendly and accommodating nature of Sonnie and his crew, there seems to be a consensus that pleasant demeanor is not enough to overcome the issues of poor project management and communication. Customers expect reliability and professionalism, particularly for significant investments like home remodeling. In conclusion, Affordable Elegance Contracting demonstrates proficiency in handling smaller tasks, but faces substantial issues with project execution, customer communication, and management of expectations during more complicated remodels. Addressing these areas could enhance their overall reputation and customer satisfaction moving forward. Read less