A.A. Richards  Heating, Cooling, & Plumbing

This contractor's review profile is overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by repeated accounts of rude, dismissive, and threatening behavior from both the owner (Chris) and technicians, with one reviewer describing the owner as telling a customer he did not want to hear their complaints and another reporting a technician hung up on them. Pri... Read more

This contractor's review profile is overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by repeated accounts of rude, dismissive, and threatening behavior from both the owner (Chris) and technicians, with one reviewer describing the owner as telling a customer he did not want to hear their complaints and another reporting a technician hung up on them. Pricing concerns are pervasive, with multiple reviewers alleging they were quoted far higher prices than what second-opinion contractors charged, and one reviewer noting the company refused to itemize a bill. Project completion is critically low, with documented cases of abandoned work, unresolved callbacks, improperly installed equipment left in disrepair for months, and a pattern of the owner becoming unreachable after full payment. Technical experience scores marginally above the floor only because one positive review exists, but it is heavily outweighed by detailed accounts of incompatible equipment installation, shorted electrical terminals, reversed condensation pipes, and improper filter placement confirmed as incorrect by the manufacturer itself. Read less