Superior Plumbing & HVAC Services

All three reviews describe severe failures across multiple dimensions. Professionalism is critically compromised by non-responsive communication, missed callbacks, hung-up calls, and voicemail avoidance during emergency situations. Project completion is the most damaging dimension—work was abandoned mid-repair, callbacks were not honored, and jobs remained unfinished (furnace still non-operation... Read more

All three reviews describe severe failures across multiple dimensions. Professionalism is critically compromised by non-responsive communication, missed callbacks, hung-up calls, and voicemail avoidance during emergency situations. Project completion is the most damaging dimension—work was abandoned mid-repair, callbacks were not honored, and jobs remained unfinished (furnace still non-operational after $1k payment; boiler installation left customer without heat for 5+ days with repeated gas leaks). Pricing concerns are explicit in two reviews citing overcharges and excessive costs for defective work. Experience/workmanship is poor, evidenced by gas leaks, incomplete installations, and work requiring correction by other companies. The sample size is very small (n=3), limiting statistical confidence, but the consistency and severity of complaints across all dimensions is striking. Read less