Superior Plumbing & HVAC Services

In the reviews provided, a number of recurring themes emerge that paint a troubling picture of customer experiences with Superior Plumbing & HVAC Services.High Costs vs. Quality of Service: Reviewers frequently mention the substantial amounts of money paid for services that failed to resolve their issues. One reviewer specifically notes a payment of $1,000 for furnace repairs that left it non-oper... Read more

In the reviews provided, a number of recurring themes emerge that paint a troubling picture of customer experiences with Superior Plumbing & HVAC Services.High Costs vs. Quality of Service: Reviewers frequently mention the substantial amounts of money paid for services that failed to resolve their issues. One reviewer specifically notes a payment of $1,000 for furnace repairs that left it non-operational, highlighting a perceived disconnect between price and service quality. Similarly, another customer paid $8,900 for a boiler replacement but faced ongoing problems shortly thereafter, raising questions about value for money.Communication Issues: A common grievance across the reviews is the inadequate communication from the company. Customers report numerous failures in follow-up, including broken promises about callbacks and unresponsive staff. One reviewer noted being hung up on when they attempted to clarify their situation, while others faced voicemail loops with no resolution.Emergency Situations and Response: Although there was acknowledgment of some responsiveness during emergencies, such as a water leak, the overall sentiment reflects discontent with how ongoing issues were handled thereafter. Customers felt that once the immediate concern was addressed, subsequent service quality declined sharply.Safety Concerns: Particularly alarming are reports relating to gas leaks and safety violations, which resulted in intervention from the gas company. Reviewers expressed serious concerns regarding safety due to the lack of proper resolution from the HVAC service, leading to significant anxiety about their home environment.Overall Customer Experience: The tone of the feedback indicates that many customers feel abandoned by the company. Frequent mentions of waiting for technicians who never arrive and unsuccessful attempts to reach customer service suggest an overall lack of respect for clients and their time. In summary, the reviews highlight severe issues with service execution, communication breakdowns, and customer dissatisfaction that prevent Superior Plumbing & HVAC Services from being recommended to potential clients. The company's need for improvement in several critical areas is evident based on the sentiments expressed by its recent customers. Read less