Rescue Plumbing & HVAC

The reviews reveal a pervasive theme of unprofessionalism among the technicians, specifically highlighting the technician named Mike, who was criticized for damaging property and demonstrating a dismissive attitude towards clients' concerns. This sentiment is echoed in both reviews, where the customers felt berated by the technician instead of supported, particularly in sensitive situations such a... Read more

The reviews reveal a pervasive theme of unprofessionalism among the technicians, specifically highlighting the technician named Mike, who was criticized for damaging property and demonstrating a dismissive attitude towards clients' concerns. This sentiment is echoed in both reviews, where the customers felt berated by the technician instead of supported, particularly in sensitive situations such as being pregnant or dealing with a plumbing emergency. Another significant issue is the lack of accountability from the company management. In both instances, customers attempted to escalate their grievances but struggled to receive prompt and satisfactory responses. The expectation for adequate follow-up was not met, with one reviewer mentioning waiting for a supervisor's response without resolution to their ongoing issues. Violence involving employees during a service call was an alarming incident raised in one review, which not only illustrates a chaotic company culture but also leaves customers feeling unsafe and apprehensive about the overall professionalism of their staff. Additionally, pricing disputes and perceived unfairness regarding discounts offered were central to customer frustrations. While customers were assured that their concerns would be addressed Read less