Pepe Plumbing & Heating

The reviews reflect a substantial level of satisfaction among a considerable number of customers who commend Pepe Plumbing & Heating for their expertise in plumbing and heating issues. Positive sentiments frequently mentioned the knowledge and experience of the technicians, as well as their willingness to provide detailed explanations about repairs. Customers expressed gratitude for emergency serv... Read more

The reviews reflect a substantial level of satisfaction among a considerable number of customers who commend Pepe Plumbing & Heating for their expertise in plumbing and heating issues. Positive sentiments frequently mentioned the knowledge and experience of the technicians, as well as their willingness to provide detailed explanations about repairs. Customers expressed gratitude for emergency services, especially the urgency and care taken by staff in dire situations, such as one reviewer whose pregnant wife needed hot water urgently. The company's owner, Garrett Pepe, also received praise for his active involvement and follow-up with customers, reinforcing the sentiment of personal touch and accountability attributed to the business. Conversely, the negative reviews point to significant concerns regarding reliability and communication. Several customers reported experiencing delays and failures to adhere to promised schedules, leading to frustrations over lost time and unfulfilled service commitments. One reviewer mentioned a particularly negative interaction with customer service, which tarnished their overall impression of the company. Additionally, instance of perceived upcharges and failure to provide appropriate follow-up deepened the dissatisfaction among critics. In summary, while Pepe Plumbing & Heating has built a reputation for providing competent and kind service in many cases, the inconsistency in reliability and customer relations creates a stark contrast that potential customers should consider. Those seeking urgent solutions or dependability may find themselves at risk of disappointment despite their good experiences with the service in specific instances. Read less