Mr. Pipe Plumbing and Heating

Mr. Pipe receives strong praise from the majority of reviewers for punctuality, communication, and courteous service, with Hector specifically called out repeatedly for responsiveness and follow-through. However, two highly detailed 1-star reviews describe serious failures: one alleges a botched heat pump installation, deliberate wire tampering, and weeks of non-response leaving a family without h... Read more

Mr. Pipe receives strong praise from the majority of reviewers for punctuality, communication, and courteous service, with Hector specifically called out repeatedly for responsiveness and follow-through. However, two highly detailed 1-star reviews describe serious failures: one alleges a botched heat pump installation, deliberate wire tampering, and weeks of non-response leaving a family without heat; another describes catastrophic workmanship as a subcontractor including flooding, improper sizing, and workers arriving impaired. These negative reviews are specific, credible, and heavily impact the project completion and experience scores. Pricing is generally viewed favorably by those who mention it, but the sample is limited. The overall picture is a contractor with a capable and personable lead technician for routine plumbing work, but with documented serious failures on more complex HVAC and construction projects. Read less