Mazzer Plumbing & Heating Co

The review details a series of interactions that reveal significant deficiencies in Mazzer Plumbing & Heating Co.'s operational protocols and customer service. Here are the key elements that emerged:Lack of Urgency and Inefficiency: The reviewer repeatedly emphasizes the emergency nature of their plumbing issue related to a broken sewer pipe, which was acknowledged by the water company. However, M... Read more

The review details a series of interactions that reveal significant deficiencies in Mazzer Plumbing & Heating Co.'s operational protocols and customer service. Here are the key elements that emerged:Lack of Urgency and Inefficiency: The reviewer repeatedly emphasizes the emergency nature of their plumbing issue related to a broken sewer pipe, which was acknowledged by the water company. However, Mazzer's response time was unacceptably slow, with multiple delays that deviated from what should have been prompt action.Communication Issues: The reviewer highlights inadequate communication from the company. Promises to call back and provide updates were broken, leading to a growing sense of frustration. This reflects poorly on the company Read less