Masco Heating & Cooling

The shared reviews highlight a systematic pattern of customer dissatisfaction with Masco Heating & Cooling. There are several key points that emerge from the analysis:Pricing Issues: Multiple reviewers accuse the company of charging exorbitant fees, often significantly exceeding initial quotes. For instance, a service initially quoted at $75 soared to $600, causing outrage. This aspect points to a... Read more

The shared reviews highlight a systematic pattern of customer dissatisfaction with Masco Heating & Cooling. There are several key points that emerge from the analysis:Pricing Issues: Multiple reviewers accuse the company of charging exorbitant fees, often significantly exceeding initial quotes. For instance, a service initially quoted at $75 soared to $600, causing outrage. This aspect points to a lack of transparency in their billing practices, leading customers to feel misled.Service Quality and Effectiveness: Customers report incompetence in service delivery, particularly in emergency repair situations. A reviewer described spending over $1,400 for an A/C fix that failed to resolve the issue, leading them to seek assistance from a different contractor who charged $300 for a successful repair. This raises serious concerns about the company's ability to provide effective solutions.Deceptive Practices: There is a strong sentiment that the company engages in deceptive marketing practices. One review detailed an experience with a so-called "free estimate," which turned out to be anything but, culminating in a high-pressure sales tactic for a substantial service charge without written documentation.Lack of Communication and Follow-Through: A common complaint among reviewers is the poor customer service, especially in follow-ups after service calls. Promises to return calls about refunds or clarifications were not fulfilled, contributing to the frustration expressed by customers.Legal and Ethical Concerns: One review surfaced alarming information about criminal allegations against a service provider, which strongly impacts the company's credibility and raises ethical questions about their hiring practices. In conclusion, the reviews present a worrying portrait of Masco Heating & Cooling, characterized by accusations of scam-like behavior, high prices without warranted services, and significant service failures. The combination of these factors points towards a company that may require urgent intervention to redefine its customer service approach and business practices. Read less