Martin Masters

Martin Masters Plumbing exhibits a stark bifurcation in customer experience. Recent reviews (2024-2025) are overwhelmingly positive, praising professionalism, punctuality, technical knowledge, and responsiveness. However, this is heavily counterbalanced by a substantial volume of older negative reviews (2014-2023) alleging systematic price gouging, misleading estimates, poor follow-up, and incompl... Read more

Martin Masters Plumbing exhibits a stark bifurcation in customer experience. Recent reviews (2024-2025) are overwhelmingly positive, praising professionalism, punctuality, technical knowledge, and responsiveness. However, this is heavily counterbalanced by a substantial volume of older negative reviews (2014-2023) alleging systematic price gouging, misleading estimates, poor follow-up, and incomplete work. Pricing emerges as the primary weakness, with consistent complaints across multiple years about estimates 3-10x higher than competitors for identical work. While technician professionalism and technical skill are frequently praised, the company's business practices—particularly around pricing transparency and estimate accuracy—significantly undermine overall trustworthiness. The WW Score reflects this mixed but concerning pattern. Read less