Flex Plumbing & Heating

The review reveals a critical issue regarding the company's customer interaction and ethical practices. The customer's experience indicates a lack of transparency, as they felt misinformed about the condition of their hot water heater. The reviewer expresses regret over the decision to proceed with the replacement, indicating that the technician's communication may have been overwhelming and untru... Read more

The review reveals a critical issue regarding the company's customer interaction and ethical practices. The customer's experience indicates a lack of transparency, as they felt misinformed about the condition of their hot water heater. The reviewer expresses regret over the decision to proceed with the replacement, indicating that the technician's communication may have been overwhelming and untrustworthy. The sentiment of feeling intimidated signifies a potentially troubling dynamic in the service approach, where the customer feels pressured rather than informed. Positive notes regarding the installation process suggest that while the technical execution may be sound, the overall customer experience is heavily impacted by the communication style and perceived motives of the staff. This review highlights a need for better customer education, along with reassurance, which could improve the overall satisfaction and trustworthiness perceived by clients. Common themes include a strong desire for honesty and integrity in the service provided, as well as the importance of empowering customers with proper knowledge about their plumbing needs. Read less