Benjamin Franklin Plumbing of Pompton Lakes

Benjamin Franklin Plumbing scores strongly on professionalism, with the vast majority of reviewers praising punctuality, courtesy, responsiveness, and communication across many years of reviews. Project completion is also a clear strength, with numerous customers describing jobs finished same-day, on time, and to a high standard. Technical experience is well-regarded, with multiple reviewers citin... Read more

Benjamin Franklin Plumbing scores strongly on professionalism, with the vast majority of reviewers praising punctuality, courtesy, responsiveness, and communication across many years of reviews. Project completion is also a clear strength, with numerous customers describing jobs finished same-day, on time, and to a high standard. Technical experience is well-regarded, with multiple reviewers citing knowledgeable technicians who diagnosed and resolved complex issues efficiently. However, pricing is a serious and persistent weakness: a substantial volume of negative reviews — spanning from 2013 through 2025 — consistently describe charges as far above market rates, opaque upfront pricing, service call fees for estimates, and in several cases allegations of unnecessary upsells or outright dishonest recommendations. The pricing score of 32 reflects this significant and recurring pattern of complaints, which materially drags down the overall WW Score. Read less