B & F Plumbing & Heating

Valente / B&F Plumbing has a strong base of loyal, long-term customers who consistently praise responsiveness, punctuality, and technical competence across a wide range of jobs including boilers, water heaters, and general plumbing. However, the review set contains two significant negative reviews that cannot be dismissed: one describes a month-long runaround followed by an unauthorized $1,000 bil... Read more

Valente / B&F Plumbing has a strong base of loyal, long-term customers who consistently praise responsiveness, punctuality, and technical competence across a wide range of jobs including boilers, water heaters, and general plumbing. However, the review set contains two significant negative reviews that cannot be dismissed: one describes a month-long runaround followed by an unauthorized $1,000 bill for a leaky faucet, and another details persistent workmanship failures from a 2017 remodel that the reviewer is still correcting five years later. A third negative review from 2015 also cites overcharging. Pricing is the most contested dimension — while many reviewers call pricing fair or reasonable, at least three reviews explicitly describe being overcharged or receiving non-transparent billing, pulling that score down meaningfully. Project completion scores are tempered by the detailed 1-star review alleging repeated installation errors and unresolved rework, which represents a serious quality-control concern that offsets the otherwise positive completion narrative. Read less