Advanced Professional

A thorough analysis of the reviews reveals several key sentiments:Service Reliability Concerns: A recurrent theme is the unreliability of the company's service. Multiple customers reported missed appointments or significant delays without adequate communication, leading to frustration. The case involving a delayed response to a carbon monoxide emergency highlights a severe lack of urgency in criti... Read more

A thorough analysis of the reviews reveals several key sentiments:Service Reliability Concerns: A recurrent theme is the unreliability of the company's service. Multiple customers reported missed appointments or significant delays without adequate communication, leading to frustration. The case involving a delayed response to a carbon monoxide emergency highlights a severe lack of urgency in critical situations.Pricing and Value Issues: Many reviews criticized the perceived high costs of services rendered, with some customers stating that they felt overcharged for basic services. The disparity between the quoted prices and the final bills left customers feeling misled and dissatisfied. Instances of additional fees for credit card payments also contributed to negative perceptions surrounding the company's pricing structure.Mixed Experience with Technicians: There are contrasting experiences regarding the technicians themselves. While a few reviewers praised the professionalism and courtesy of specific technicians (such as John, Mo, and Sam), others reported dissatisfaction with the quality of work performed. Some felt that technicians performed minimal tasks without resolving underlying issues, leading to further complications and additional expenses incurred by customers who sought assistance from other companies.Communication Breakdowns: Several customers expressed dissatisfaction with the company's communication. Promises of follow-up and the assurance of service were frequently unmet, contributing to a feeling of neglect and lost time. This was particularly evident from a review that detailed repeated assurances from the company without any actual follow-through.Overall Professionalism: The inconsistency in service levels and communication led some customers to brand Advanced Professional as lacking professionalism. A few positive reviews point to potential and satisfactory experiences, yet these are overshadowed by the consistency of negative feedback regarding reliability and pricing practices. Overall, while Advanced Professional has some capable technicians who deliver quality service, systemic issues related to reliability, transparency in pricing, and communication have left many customers dissatisfied and hesitant to recommend the company. Read less