1st Choice Plumbing Heating and Air Conditioning

Reviews for 1st Choice Plumbing Heating and Air Conditioning reveal a strong consensus on several key aspects of their service. A majority of reviewers emphasize the competence and professionalism of the staff, specifically mentioning technicians like Nour, Joe, Sami, and Gonzales as knowledgeable and friendly. Customers appreciate their ability to clearly explain issues and solutions, which foste... Read more

Reviews for 1st Choice Plumbing Heating and Air Conditioning reveal a strong consensus on several key aspects of their service. A majority of reviewers emphasize the competence and professionalism of the staff, specifically mentioning technicians like Nour, Joe, Sami, and Gonzales as knowledgeable and friendly. Customers appreciate their ability to clearly explain issues and solutions, which fosters trust and confidence in the service provided. Punctuality and efficient service are recurring themes, with many individuals noting that appointments are easily scheduled and that technicians arrive on time, completing jobs quickly and effectively. Competitive and fair pricing is also frequently highlighted, solidifying the company's reputation as a reliable choice for plumbing and heating needs. Conversely, there are a couple of critical reviews that address significant concerns regarding appointment management, indicating a lack of customer prioritization and reliability. Instances of rescheduled appointments and a no-show have tarnished the experience for some customers, outlining a need for improvement in this area. Additionally, a specific review raised suspicion over high pricing after a simple toilet repair, suggesting there may be instances of upselling or lack of transparency in billing practices. Overall, while there are notable strengths in customer service and technician performance, attention to scheduling reliability and consistent pricing transparency may enhance the positive experiences shared by many long-term clients. Read less