Watson

The reviews exhibit both commendable and concerning traits about Watson's Plumbing Heating & Building Services. Here are the main themes derived from the sentiments expressed:Competence of Technicians: Several customers praised the skills and professionalism of specific technicians, such as Mr. Garcia, who were seen as knowledgeable and courteous. Quick resolutions to plumbing issues were noted an... Read more

The reviews exhibit both commendable and concerning traits about Watson's Plumbing Heating & Building Services. Here are the main themes derived from the sentiments expressed:Competence of Technicians: Several customers praised the skills and professionalism of specific technicians, such as Mr. Garcia, who were seen as knowledgeable and courteous. Quick resolutions to plumbing issues were noted and appreciated. Positive personal interactions with technicians often lead to favorable reviews.Communication Issues: Numerous clients complained about poor communication from the office team. Issues included unanswered calls, lack of follow-up, broken contact forms, and ambiguous billing processes. This has led to frustration and diminished trust in the company's reliability.Customer Service: While some reviewers experienced polite and responsive service, others encountered rudeness, dismissiveness, and unprofessional attitudes when addressing concerns. This inconsistency creates a concerning atmosphere regarding overall customer satisfaction.Appointment Scheduling and Timeliness: Punctuality appears to be a recurring issue, with multiple customers reporting technicians arriving significantly late or not showing up at all. Problems with confirming appointments and delays were mentioned, leading to inconvenience for clients.Billing Practices: There are numerous complaints regarding perceived overcharging, lack of transparency in invoices, and disputes over billed hours. Reviewers expressed feeling that they were being charged excessively for work performed and, in some instances, claimed billing practices felt fraudulent.Return Business and Recommendations: Despite mixed feelings, there were instances where positive experiences led reviewers to recommend Watson's or use their services again. However, the dissatisfaction from less favorable experiences tarnished the willingness of many to return or recommend the business to others. In conclusion, Watson Read less