Overview of Company Customer Sentiment Analysis in January
Total Plumbing Heating & Drain Cleaning has received a mixed bag of reviews over the past month, reflecting both commendable service and significant customer service shortcomings. Many customers praised the professionalism and efficiency of their plumbers, with particular emphasis on timely responses and the quality of work, especially regarding installations like hot water heaters and plumbing re... Read more
Total Plumbing Heating & Drain Cleaning has received a mixed bag of reviews over the past month, reflecting both commendable service and significant customer service shortcomings. Many customers praised the professionalism and efficiency of their plumbers, with particular emphasis on timely responses and the quality of work, especially regarding installations like hot water heaters and plumbing repairs. However, contrasting experiences reveal frustrations with communication and responsiveness, as several customers reported issues with callbacks, lost information, and follow-ups. The variance in experiences suggests that while the service provided by individual technicians is often satisfactory, management and overall customer service may need improvement. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews indicate a clear divide in customer experiences with Total Plumbing Heating & Drain Cleaning. Positive sentiments primarily revolve around the professionalism, punctuality, and effective work executed by the technicians. For instance, several customers highlighted successful installations and repairs, with specific praise for the cleanliness during and after the job. The affordability ... Read more
The reviews indicate a clear divide in customer experiences with Total Plumbing Heating & Drain Cleaning. Positive sentiments primarily revolve around the professionalism, punctuality, and effective work executed by the technicians. For instance, several customers highlighted successful installations and repairs, with specific praise for the cleanliness during and after the job. The affordability of services was also mentioned as a significant factor, with one customer noting that the estimates from Total Plumbing were much lower than their competitors. Conversely, a concerning pattern emerges regarding customer service practices. Multiple reviews point to a lack of follow-through on inquiries and a failure to provide callbacks, leading to a loss of trust in the company Read less