Super Service Plumbing Heating and Air Conditioning

The sentiments expressed in the reviews exhibit a stark contrast between experiences with individual technicians and the management of Super Service Plumbing Heating and Air Conditioning. Many positive experiences highlight specific technicians such as Omar, Tom, and others who provided excellent service, honest recommendations, and timely responses. Clients often described these workers as courte... Read more

The sentiments expressed in the reviews exhibit a stark contrast between experiences with individual technicians and the management of Super Service Plumbing Heating and Air Conditioning. Many positive experiences highlight specific technicians such as Omar, Tom, and others who provided excellent service, honest recommendations, and timely responses. Clients often described these workers as courteous, knowledgeable, and dedicated to solving issues without pushing unnecessary services, which paints a favorable picture of their technical abilities. On the other hand, the reviews indicated significant flaws in management, particularly related to communication and scheduling. Several customers reported multiple instances of missed appointments, with some waiting all day for service that never arrived. This pattern of unreliability has understandably frustrated many clients, leading them to feel undervalued and ignored, as they often had to follow up with the company repeatedly. Further compounding these issues were claims of disorganization and poor customer service from the owner, who appeared defensive when questioned about invoices and service delays. Some clients even reported feeling bullied and dismissed during interactions with management, which severely damaged trust in the company. Additionally, a number of reviews suggested concerns regarding pricing transparency, with some customers accusing the company of price gouging or inadequate service that necessitated hiring other plumbers to redo subpar work. Instances of being overcharged for repairs that were soon undone by others raised serious questions about fairness and ethical practices. In summary, while the service provided by some technicians is commendable and shows a commitment to quality work, the overall operation appears plagued with challenges in communication and consistency from management. Customers are encouraged to carefully consider these factors, as experiences vary significantly within the same company. As such, it may be wise for potential clients to seek referrals or additional assurances about service reliability before engaging with Super Service Plumbing Heating and Air Conditioning. Read less