Sideris Plumbing & Heating

The reviews offer a complex view of Sideris Plumbing & Heating, indicating that while there are aspects of the service that are well-received, significant areas for improvement are also present.Positive Experiences: Many reviews laud the quality of work performed by technicians, particularly emphasizing thoroughness and efficiency. Reviewers appreciated the promptness in responding to emergencies ... Read more

The reviews offer a complex view of Sideris Plumbing & Heating, indicating that while there are aspects of the service that are well-received, significant areas for improvement are also present.Positive Experiences: Many reviews laud the quality of work performed by technicians, particularly emphasizing thoroughness and efficiency. Reviewers appreciated the promptness in responding to emergencies and the proactive nature of certain staff members who suggested more cost-effective solutions rather than pushing for more expensive repairs. Some customers expressed long-term loyalty, noting that they have utilized Sideris' services over many years without issues.Professionalism and Technical Skill: Positive sentiments were frequently directed towards specific technicians, customarily noted for their expertise and professionalism. Those who had the chance to work with John (the owner) or Sergio highlighted their dedication and knowledge, reinforcing the company's capacity to handle complex plumbing issues well.Customer Service Concerns: A recurring theme in the critiques was dissatisfaction with customer service, primarily linked to the interactions with management, particularly Kimona, who was mentioned negatively in several reviews. As described, there seemed to be a notable shift in customer service demeanor depending on whether invoices had been paid. Reviewers expressed feelings of being treated dismissively post-payment, which significantly impacted their overall sentiments toward the company.Pricing and Quotation Practices: Several reviews noted the high cost of services and the company's charging structure, which includes a flat service charge for estimates. This pricing model drew criticism, with some customers feeling that it lacked transparency and fairness, especially in comparison to competitors. The recurring mention of Read less