Overview of Company Customer Sentiment Analysis in January
The reviews for Lowe Franklin & Son convey a strong sentiment of satisfaction and trustworthiness. Customers express appreciation for the promptness, professionalism, and transparency exhibited by the owner, Scott Lowe, and his team. While there are minor frustrations regarding delayed responses, the overwhelming majority highlight the quality of service, honesty in pricing, and the consistency of... Read more
The reviews for Lowe Franklin & Son convey a strong sentiment of satisfaction and trustworthiness. Customers express appreciation for the promptness, professionalism, and transparency exhibited by the owner, Scott Lowe, and his team. While there are minor frustrations regarding delayed responses, the overwhelming majority highlight the quality of service, honesty in pricing, and the consistency of good work over time. The company is portrayed as a reliable choice for plumbing needs, with many customers recommending it based on long-standing relationships built over decades. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews indicate a very positive sentiment overall towards Lowe Franklin & Son, characterized by the following key themes:Responsive Communication: Several reviewers mentioned that while there may be times when calls go unanswered, Scott or his team typically return calls promptly, especially in emergency situations. This responsiveness plays a crucial role in customer satisfaction.Quality and... Read more
The reviews indicate a very positive sentiment overall towards Lowe Franklin & Son, characterized by the following key themes:Responsive Communication: Several reviewers mentioned that while there may be times when calls go unanswered, Scott or his team typically return calls promptly, especially in emergency situations. This responsiveness plays a crucial role in customer satisfaction.Quality and Efficiency of Service: The efficiency and professionalism of the plumbing service is consistently praised. Customers report quick resolutions to their plumbing issues, often noting that jobs are completed rapidly without compromising quality.Honesty and Integrity: A notable theme is the integrity displayed by Scott Lowe and his team. Customers appreciate that they are not pressured into unnecessary repairs and are even advised to wait on certain fixes, which indicates a commitment to customer welfare over profits.Long-standing Reputation: The company has built a strong reputation over the years, with customers who have utilized their services across generations. This longstanding presence in the local area enhances trust and reliability, indicating that new customers can expect the same level of service as longtime patrons.Personal Touch: Reviewers frequently mention Scott Lowe personally handling estimates and jobs, which adds a personal touch and demonstrates a high level of involvement in the business. This approach fosters a sense of connection and loyalty among clients. Overall, the reviews position Lowe Franklin & Son as a trustworthy, professional, and customer-centric plumbing service that has maintained high standards over the years. There are minor mentions of communication delays, but these do not significantly detract from the overwhelmingly positive experiences shared by customers. Read less
Write a Reviews
Add Photo
Share
Save
Follow