J Valente Plumbing Heating & Cooling

The reviews reveal a pronounced disparity in customer experiences with J Valente Plumbing Heating & Cooling. On one hand, there are glowing testimonials about the company's responsiveness and quality of work, especially from long-term customers who appreciate the reliability established over decades. Specifically, a customer lauds Sean for his prompt assistance during an urgent plumbing emergency,... Read more

The reviews reveal a pronounced disparity in customer experiences with J Valente Plumbing Heating & Cooling. On one hand, there are glowing testimonials about the company's responsiveness and quality of work, especially from long-term customers who appreciate the reliability established over decades. Specifically, a customer lauds Sean for his prompt assistance during an urgent plumbing emergency, which in turn fosters loyalty and trust in the company. Conversely, the negative reviews highlight significant flaws, particularly in customer service and follow-up. A customer recounts a troubling experience involving ongoing water leakage after a job was completed and frustrating attempts to communicate with the company, which were met with silence. Another review criticized perceived overcharging for a brief job, alongside a dismissive interaction when discussing customer concerns. Furthermore, a potential customer expressed disappointment over a lack of follow-up on a proposal despite the proximity of the owner. Common themes among the reviews include a clear appreciation for the quality service from certain employees and longstanding relationships with the company, counterbalanced by criticisms of inadequate communication, unresolved service issues, and negative interactions with management. This duality suggests that while J Valente Plumbing Heating & Cooling has strength in skilled personnel and established customer loyalty, there are critical areas for improvement, particularly in customer service response and reliability for post-service issues. Read less